Terms of sale for MACACI products, a brand of the Compagnie des Caoutchoucs du Pakidié (CCP).
Seller and contact
COMPAGNIE DES CAOUTCHOUCS DU PAKIDIE (CCP), public limited company with a Board of Directors, with share capital of 1,245,000,000 FCFA, RCCM CI-ABJ-1962-B-485. Head office: Abidjan Km 2, route d’Abobo, Williamsville crossroads, 01 BP 1191 Abidjan 01.
Service commercial : 27 20 30 51 15 · info@macaci.ci.
Products, prices and orders
Product features and prices are shown on their product pages. The customer provides current, complete and accurate order, billing and delivery information. Colours may look different depending on the screen used.
Available quantities may be limited. The documents provided allow for limiting or cancelling an order and contacting the customer using the details provided.
In this local preview, confirming only lets you test the process: no order is sent and no payment is made.
Paiement
The security document provided by MACACI designates CinetPay as the site's payment platform. You will find this information on the page Security and payment. The payment methods actually offered will be those displayed in the payment process once it is activated.
Delivery and pickup
Delivery in Abidjan is free. The lead time stated in the policy provided is 72 hours. You can also collect your item in store: visit our stores.
For delivery to a town outside Abidjan, first contact a carrier serving your area. Give MACACI the name of its depot and the contact details of the person who will receive the order. MACACI delivers to the carrier's depot, and the carrier then handles onward transport.
Returns, exchanges and credit notes
According to the policy provided by MACACI, no refunds are offered. An exchange for a product of equivalent value or a credit note is possible. The stated time limit is 72 hours from purchase; after that, the document no longer provides for an exchange.
The item must be unused, in the condition in which you received it and in its original packaging. The purchase invoice is required.
After receiving and inspecting the return, MACACI contacts the customer to confirm receipt and to say whether the exchange is approved or rejected. If accepted, the exchange is carried out within 72 hours in Abidjan and within 10 days elsewhere in the country, subject to stock availability.
The document also provides for the replacement of items that are defective or damaged on arrival. To request a replacement with the same item, contact the sales department at 27 20 30 51 15.
See the text provided on the page Shipping and returns.
Warranty and stated lifespan
The warranty period stated for MACACI mattresses is 2 years. The phrase “built to last at least 15 years” refers to an expected lifespan: it is not a 15-year warranty.
For a warranty request, contact the sales department with your invoice and a description of the problem. The scope, exclusions and detailed terms of this warranty will be specified by MACACI before launch.
Complaints and applicable law
Questions and complaints should be sent to info@macaci.ci. The documents provided designate Ivorian law as the applicable law.
These commercial provisions apply subject to the mandatory rights provided for by applicable law.