Delivery policy
Delivery in Abidjan is free. We deliver within 72 hours. You can also collect your item in store.
See the list here: See our stores
For deliveries to cities outside Abidjan, please first contact a carrier in your area and send us their details (name of the bus station, contact of the person who will receive the order). We will deliver to your carrier's station, who will then forward your order.
Thank you from MACACI.
Returns policy
We do not offer refunds, but we give you the option to exchange your product for another of equivalent value or to receive a credit note.
Our policy lasts 72 hours. If more than 72 hours have passed since your purchase, unfortunately we cannot offer an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. You must have the purchase invoice.
Once your return is received and inspected, we will contact you to confirm that we have received the returned item. We will also tell you whether your exchange request has been approved or rejected.
If approved, the exchange is made within 72 hours in Abidjan and within 10 days elsewhere in the country (subject to stock availability).
We only replace items that were defective or damaged on arrival. If you need to replace yours with the same item, please contact the sales department on 27 20 30 51 15.